Explore our FAQ page for quick and informative answers to frequently asked questions. If you can’t find what you’re looking for, simply email us your query, and we’ll be delighted to assist you personally.

We offer the best possible prices for our custom-design orders and production orders service. Prices are determined based on the current Silver Rate

Yes, our online catalog allows you to browse through our entire collection of designs. You can easily create a list of designs you are interested in and send us your request in just a couple of clicks

Yes, if you prefer transforming an ear stud into a pendant or a necklace, bracelet, earring, hoop earring, etc., we can accommodate your request without any issues

Yes, you can customize various elements of the jewelry.

You have the ability to personalize stone types and colors, plating options (such as 14K or 18K Gold, Rose Gold + E-coat, Rhodium, or Black Ruthenium), and finishing styles (like Diamond Dust, Matte, or Brush)

99% of our jewelry does possess a 925 hallmark stamp. The 1% that doesn’t is because the item is too fragile and stamping it would damage the piece. We can assure you that even for the items that do not possess a stamp they are still pure 925 sterling silver

Our shipping terms are EXW (Ex Works). This means that the buyer is responsible for arranging and paying for the transportation of the goods from our premises to the final destination

Yes, butterflies/earring backs are provided with all ear studs and are included in the price displayed on the website

Yes, for more information please Contact Us or visit our OEM Service Page 

After submitting your product list and contact details through our online catalog, we will respond to you with a sales quotation within 2 Working Days of receiving your request

The manufacturing process typically takes 8 weeks for production orders. However, if the production order is placed during Songkran & Christmas holidays, the production time can be extended up to 9 weeks

Yes, we can pack your jewelry in your own packaging. You can either send us your packaging directly, or we can put you in touch with a packaging supplier

Most of our jewelry is crafted from 925 sterling silver, but we also offer 14k solid gold as an option for the base metal


For more information please Contact Us or visit our ODM Service Page to learn more about our white-label process!

Yes, all of our jewelry is manufactured within our own factory in Bangkok and it is known for being one of the industry’s leading factories for keeping up to date and compliant with all international, EU and US laws surrounding corporate and social responsibility

Yes, all of our jewelry is nickel and lead-free and completely safe for children. We regularly test our products to make sure they comply with all International, EU and US laws regarding heavy metal content

You can specify the desired chain length for necklaces and bracelets, as well as the ring size

We add an extra layer of silver plating onto the raw silver of some of our products to ensure a high-quality shine and finish

925 Sterling Silver is 92.5% pure silver and the other 7.5% is comprised of other metals, usually copper. 100% pure silver cannot be used in jewelry because the metal is too soft. By adding copper into the mix it strengthens and makes the metal more durable.

Visit Our Manufacturing Process Page To Learn More!

E-coating consists of dipping the jewelry in an organic lacquer while applying an electrical current to it. This makes the lacquer stick to the piece of jewelry and form an invisible thin resin around it. E-coating is completely safe and we apply it to most of our jewelry to prevent the product from tarnishing

OEM focuses on manufacturing your own design in bulk based on specifications provided by you.

ODM focuses on the bulk production of our available designs while facilitating any customization requirement you need

The minimum total order value is $1,500.00 and the minimum order quantity is 50 units per design/color/size/plating


Contact us at sales@phoenixmanu.com or submit a business inquiry online.